Click here to skip navigation
This website uses features which update page content based on user actions. If you are using assistive technology to view web content, please ensure your settings allow for the page content to update after initial load (this is sometimes called "forms mode"). Additionally, if you are using assistive technology and would like to be notified of items via alert boxes, please follow this link to enable alert boxes for your session profile.
This website uses features which update page content based on user actions. If you are using assistive technology to view web content, please ensure your settings allow for the page content to update after initial load (this is sometimes called "forms mode"). Alert box notification is currently enabled, please follow this link to disable alert boxes for your session profile.

This page can be found on the web at the following url:
https://www.pmf.gov/become-a-pmf/faqs/help

Click here to skip navigation
An Official Web Site of the United States Government

Become a PMF

Help

The content of this webpage is intended for (1) Applicants for the PMF application, (2) Semi-Finalists for the Fellows Structured Interview assessment, (3) current Finalists/Fellows/Alumni, and (4) agency users of the PMF TMS (Talent Management System).

Login.gov Technical Support

For questions related to multi-factor authentication using Login.gov when program participants (e.g., Candidates, Applicants, Semi-Finalists, Finalists, and Alumni) access the Apply Site of the PMF TMS, see the link to the Login.gov instructions posted under the Login button on the Apply Site. The same applies for agency users accessing the Portal Site of the PMF TMS.

General technical support for Login.gov can be found at https://login.gov/help/.

For Login.gov technical support in accessing the Apply or Portal Sites, submit an online Help Desk ticket at https://pmfhelpdesk.golearnportal.org. Please include as much detail and relative context as possible including screen shots if applicable). Tickets are reviewed during regulator business hours. Only submit a Help Desk ticket related to Login.gov technical support.

Help Desk Coverage During the Application (for Applicants)

During the application process, Applicants are presented a blue menu bar at the top of the Apply Site screen. To the far right is a link for "Help". Upon selecting that link, Applicants are redirected to this webpage.

For information about the PMF application and assessment process (including eligibility, application timeline, and frequently asked questions), please review the Become a PMF section of this website. For information about the assessment process, please review the “PMF Applicant Handbook” referenced under the Assessment Process webpage and posted under the Become a PMF/Resources webpage. Applicants are strongly encouraged to review all instructions and apply early.

Please read all information below as there is a distinction between TECHNICAL and GENERAL support.

-Technical Support for Applicants

For technical support during the PMF application and online assessment process, you may either submit an online Help Desk ticket or call the number listed below.

You may submit an online Help Desk ticket at https://pmfhelpdesk.golearnportal.org/. We encourage you to submit an online ticket as your request is documented and tracked. Please include any screen shots and as much detail as possible. Tickets are reviewed during the hours listed below.

Upon submission, the system will send you an automated email containing your ticket number, a copy of your submission, a link to monitor the status of your ticket, and the ability to add additional information to your ticket (if applicable), via the same link, up until the ticket is closed.

If you call, you will be asked to prove your identity as an Applicant to the PMF Program by providing your name, email address, and/or verifiable information associated to your applicant user account. You may call the Help Desk at (202) 792-6360, Monday through Friday, from 8:30am to 6:00pm (Eastern Time). On holidays and weekends, the Help Desk will be available from 8:30am to 4:00pm (Eastern Time). If you need assistance after hours, we suggest you submit an online Help Desk ticket.

Be sure to provide as much information as possible, including your first and last name, email address, and a phone number to reach you if a return call is needed.

Technical problems may include some of the following:

  1. Creation of applicant user accounts (including password, multi-factor authentication (Login.gov), and email issues)
  2. Browser/connectivity issues
  3. Issues with uploading your application documents
  4. Issues with the online assessment

If you submit an online Help Desk ticket, please do not call the Help Desk or send an email to the PMF Program Office pertaining to the same issue. Your online Help Desk ticket is documented and we will work with you to resolve any issues.

NOTE:  The above Help Desk is covered by separate staff and is for technical problems only. You may be directed to send an email to pmfapplication@opm.gov for further assistance by the PMF Program Office. Any emails from the Help Desk will come from support@golearnportal.org; you may need to add this email address to your SAFE list in case any email are caught in SPAM.

Applicants applying from overseas and having trouble accessing the application (e.g., the Apply Site) should email pmfapplication@opm.gov for further guidance as soon as they encounter any issues.

-Technical Support for Semi-Finalists

For technical support for Semi-Finalists participating in the Fellows Structured Interview (FSI) assessment process, please follow the same instructions above.

Technical problems may include some of the following:

  1. Scheduling a structured interview via the Apply Site of the PMF TMS (Talent Management System)
  2. Issues the day of or during a scheduled interview
  3. Issues with updating/managing your contact information

If you need technical support, submit a Help Desk ticket by following the instructions above for Applicants. You must submit a Help Desk ticket within 24 hours of the technical issue to be considered. As a reminder, the opportunity to reschedule an interview time will be only in cases of emergency and are extremely limited based on availability; you may be asked to supply supporting documentation. The ability to reschedule an interview is NOT guaranteed. If a Semi-Finalist does not select a structured interview time during the specified timeframe, they will be disqualified from further consideration.

-General Support

Program Participants (e.g., Applicants, Semi-Finalists, Finalists, Fellows, and Alumni):  For general inquiries about the PMF Program, the application cycle, or the Apply Site of the PMF TMS, please send an email to pmfapplication@opm.gov. Sending an email serves as documentation and staff will be monitoring during regular business hours.

Agency Personnel:  For agency users of the Portal Site of the PMF TMS, please send an email to pmf@opm.gov with the subject line of "PMF TMS". Please include details and any applicable screen shots.

Please do not contact both the Help Desk and the PMF Program Office for technical issues; follow the instructions above for technical versus general inquiries.

Current Finalists/Fellows/Alumni

For general AND technical support using the PMF TMS, send an email to pmfapplication@opm.gov. Many of your general questions can be answered by reviewing the website content, Frequently Asked Questions (FAQs), and using the "Search" feature on this website. 

For agency-specific questions or questions on program policies and procedures, please consult the Agency PMF Coordinator.

Accessibility (Section 508) Technical Support

Section 508 requires that an individual with a disability has the same access to and use of information on our sites, as an individual who does not have a disability. We want to provide an inclusive and accessible site experience. If you are experiencing an accessibility issue using our sites, please follow the instructions to submit a Help Desk ticket. These instructions are specifically for accessibility (Section 508) requests only.

Submit an online Help Desk ticket at https://pmfhelpdesk.golearnportal.org. Please include as much detail and relative context as possible (including screen shots if applicable). Tickets are reviewed during regular business hours.

Upon submission, the system will send an automated email containing your ticket number, a copy of your submission, a link to monitor the status of your ticket, and the ability to add additional information to your ticket (if applicable), via the same link, until the ticket is closed.

NOTE:  Help Desk coverage is provided by non-PMF Program Office staff and is for technical problems only. Please follow the other help instructions provided for other support needs.

UPDATED: 09-09-2024